Terms of Service

By engaging with ClickTake Technologies — including requesting a discovery call, signing a Statement of Work, paying an invoice, or otherwise commissioning work — you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and any SOW you sign with us.

If you are signing on behalf of a company, you represent and warrant that you have the authority to bind that company to these Terms.

We provide professional digital services including, but not limited to: custom software, web and mobile application development on Next.js, React, Python and Node; AI, machine learning, and automation solutions (LLMs, RAG, agents, computer vision); search engine optimisation, paid media, and digital marketing; brand identity, graphic design, and video production.

Each engagement is governed by a separate Statement of Work (SOW) that specifies deliverables, timeline, price, payment schedule, acceptance criteria, and any project-specific terms. In the event of a conflict between these Terms and an SOW, the SOW prevails for that engagement only.

Any work outside the scope of a signed SOW (“out-of-scope work”) will be quoted separately and requires written approval before we commence.

To enable us to deliver the services, the client agrees to:

Provide timely access to systems, data, brand assets, and personnel as specified in the SOW.

Assign a single point of contact authorised to approve deliverables, scope changes, and invoices.

Respond to review, feedback, and approval requests within 5 business days; delays beyond this may shift the project timeline and we will not be liable for the resulting schedule slippage.

Ensure that any content, assets, or data provided to us does not infringe the IP rights of any third party.

Obtain and maintain any licences, subscriptions, or accounts for third-party tools required to operate the delivered solution (e.g., Vercel, Stripe, OpenAI).

Unless otherwise stated in your SOW, invoices are due within 14 days of issue. We accept bank transfer (GBP, USD, PKR, AED), Stripe, and Wise. Currency and settlement instructions are stated on each invoice.

Most fixed-price engagements require a 30–50% deposit at kickoff. Deposits cover committed team allocation and are non-refundable once work commences, except where we have materially breached the SOW.

Retainer engagements are billed in advance, monthly, and are non-refundable once the month begins. Unused retainer hours do not roll over beyond 60 days unless agreed in writing.

Late payments may incur a 1.5% per-month interest charge plus reasonable recovery costs. We reserve the right to suspend or pause ongoing work on any engagement with invoices more than 14 days overdue.

All fees are exclusive of applicable taxes (including VAT, where applicable), which are added at the prevailing UK rate unless you provide a valid VAT registration number and we agree to reverse-charge treatment.

Upon receipt of full payment of all fees due under an SOW, all custom-developed source code, designs, and assets specifically created for the client under that SOW are assigned to the client under a worldwide, perpetual, royalty-free, irrevocable license, to use, copy, modify, and sublicense for internal and external business purposes.

We retain ownership of, and the right to reuse, the following (“Pre-existing IP”): (a) reusable components, libraries, frameworks, and utilities developed prior to or independently of the engagement; (b) generic development tools, starter templates, and boilerplate; (c) methodologies, processes, and know-how. Pre-existing IP is licensed to the client on a non-exclusive, worldwide, perpetual, royalty-free basis as embedded in the deliverables.

Open-source components included in deliverables remain licensed under their original open-source licences (e.g., MIT, Apache 2.0, BSD). The client agrees to comply with the terms of those licences.

We may reference the engagement and the client’s name in our portfolio, case studies, and marketing materials, unless the SOW expressly prohibits it or the client requests in writing that we do not.

We treat all client information — including business plans, source code, customer data, pricing, and product roadmaps — as confidential. We will not disclose it to any third party except where required by law or where the client has given written consent.

We restrict access to confidential information to personnel who need it to deliver the engagement, and we bind all employees and contractors to written confidentiality obligations that survive termination of their engagement.

We are happy to sign a mutual Non-Disclosure Agreement before any discovery call or scoping conversation — this is standard practice for us. Email info@clicktaketech.com and we will send a mutual NDA template within one business day.

Confidentiality obligations survive termination of the engagement for a period of 5 years, except for trade secrets, which survive indefinitely.

We warrant that the services will be performed in a professional and workmanlike manner, consistent with industry standards for senior-level software engineering, design, and marketing work. If any deliverable fails to meet the acceptance criteria in the SOW, we will, at our option, re-perform the work or refund the fees paid for that specific deliverable.

Except as expressly set out in these Terms or an SOW, all services, deliverables, and code are provided “as is” and “as available”, and we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that any software will be error-free or that it will operate uninterrupted or in all combinations the client may choose. We do not warrant specific SEO rankings, advertising ROI, or business outcomes, which depend on factors outside our control.

The client is responsible for independently verifying any third-party dependencies, open-source licences, and regulatory compliance applicable to their use of the delivered work.

To the maximum extent permitted by law, in no event shall ClickTake Technologies be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business, goodwill, data, or anticipated savings, arising out of or related to the services, whether in contract, tort (including negligence), or under any other theory of liability.

Our total aggregate liability arising out of or related to an engagement, regardless of the form of action, shall not exceed the fees paid by the client to us for the services giving rise to the claim during the 12 months preceding the event giving rise to the claim.

The limitations and exclusions in this section do not apply to: (a) liability for death or personal injury caused by our negligence; (b) liability for fraud or fraudulent misrepresentation; (c) any breach of confidentiality obligations under Section 06; (d) any liability that cannot be lawfully limited under the laws of England and Wales.

The client agrees to indemnify and hold harmless ClickTake Technologies, its officers, employees, and contractors from any claim, demand, action, loss, or damages (including reasonable legal fees) arising from: (a) the client’s breach of these Terms or an SOW; (b) the client’s content, data, or assets provided for use in the engagement; (c) the client’s misuse of the delivered work in violation of applicable law or third-party rights.

We will indemnify the client against any third-party claim that a deliverable infringes the IP rights of a third party, subject to us being promptly notified and given sole control of the defence and settlement. If a deliverable becomes the subject of an infringement claim, we will, at our option, (i) modify it to be non-infringing, (ii) replace it with a functionally equivalent alternative, or (iii) refund the fees paid for that deliverable.

These Terms take effect when you first engage us and remain in force for the duration of our business relationship. Each SOW specifies its own term and any renewal terms.

Either party may terminate an engagement immediately by written notice if the other party: (a) commits a material breach that is not cured within 14 days of written notice; (b) becomes insolvent, enters administration, or has a liquidator or receiver appointed; or (c) ceases to carry on business.

On termination, the client shall pay for all services performed and expenses incurred up to the effective date of termination, including any non-cancelable third-party costs. Provisions that by their nature should survive — including IP, confidentiality, limitation of liability, and governing law — survive termination indefinitely.

Both parties agree to act in good faith to resolve any dispute informally. If a dispute arises, the complaining party will notify the other in writing with reasonable detail. Senior representatives of both parties will meet (in person or by video) within 14 days to attempt resolution.

If the dispute is not resolved within 30 days of the notice, either party may refer the dispute to mediation under the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure. The mediator will be agreed between the parties within a further 14 days, failing which appointed by CEDR.

If mediation does not resolve the dispute within 60 days of referral, either party may commence court proceedings in accordance with the governing-law clause below.

These Terms and any SOW are governed by and construed in accordance with the laws of England and Wales. Any dispute that cannot be resolved under Section 11 shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise agreed in writing for engagements contracted with our Dubai (UAE) or Austin, TX (USA) entities, in which case the governing law and jurisdiction specified in the SOW will apply.

For any question about these Terms, a proposed engagement, or an existing contract, contact us at:

ClickTake Technologies Ltd., UK HQ, Birmingham, West Midlands, United Kingdom.

Email: info@clicktaketech.com.